It’s never easy to switch from one employee benefits provider to another. This was particularly true for Propeller Health when, mid-transition, the company’s HR manager responsible for communicating the new benefits program was offered a position elsewhere and left the company. That’s when Propeller Health called on Fine Point Consulting, who was already acting as its outsourced accounting department, to step in and help troubleshoot questions and concerns from employees about the new provider. Using Slack, a team communication software program already in place at Propeller, Fine Point was able to communicate directly with employees about the new benefits system, address concerns, and respond to questions as they came up. Today, payroll and benefits are running in a way that gives the company peace of mind, and employees know that Fine Point is there to respond right away should questions or concerns arise.
Fine Point is a fantastic partner for small- to mid-sized businesses as they integrate exceptionally well with our operations. Fine Point allows us to execute as if we had a much larger team to help to handle the unexpected as it occurs, which is critical for our business.
– David Hubanks, VP of Operations, Propeller Health
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